OsaurusRex Returns Policy
Last Updated: 24/9/2023
1. Return and Refund Policy Overview
At OsaurusRex, your satisfaction is important to us. We strive to provide quality products and excellent customer service. Please take a moment to review our returns policy, which outlines the procedures for returns and refunds.
2. Eligibility for Returns
– To be eligible for a return, your item must be in the same condition as when you received it, and it must be in its original packaging.
– Customized and personalized products are generally not eligible for returns unless they arrive damaged or defective.
3. Return Procedure
To initiate a return, please follow these steps:
– Contact our customer support team at shop@osaurusrex.com within 28 days of receiving your order to request a return authorization.
– Provide your order number, a detailed explanation of the reason for the return, and any relevant photographs or information.
– Wait for our customer support team to review your request and provide you with further instructions.
4. Returns for Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or refund, including any applicable shipping costs.
5. Returns for Non-Defective Items
If you wish to return a non-defective item, please contact us within [number of days] days of receiving your order. In such cases:
– You will be responsible for the return shipping costs.
– A restocking fee may apply.
6. Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.
7. Exchanges
At this time, we do not offer direct exchanges. You may return the item and place a new order for the desired product.
8. Non-Refundable Scenarios
We do not refund for the following scenarios:
– Buyer’s Remorse: We do not accept returns for personal reasons such as buyer’s remorse.
– Incorrect Sizing: Returns for size exchanges are not accepted, and customers are encouraged to review our sizing charts carefully before ordering.
9. Other Specific Situations
Order failed to deliver
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed you will be charged for reshipping.
10. Contact Us
If you have any questions or concerns about our returns policy, please reach out to our customer support team at shop@osaurusrex.com.